Your pool enquiry details stay between us.

1. Our commitment to your privacy

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.

2. What information we collect

We may collect the following personal information when you enquire through our website or contact us directly:

• Your full name
• Email address
• Phone number
• Property address and project details you choose to provide

We collect this information so we can respond to enquiries, prepare quotes and deliver pool design and installation services. If you choose not to provide it, we may not be able to quote or work on your project.

We do not seek sensitive information (as defined by the Privacy Act). If you choose to share any, it is treated with the same care as the rest of your information.

3. How we collect your information

We collect personal information directly from you when you:

• Submit an enquiry or quote request through our website
• Contact us by phone or in person
• Enter into a service agreement with us

4. How we use your information

We use your personal information to:

• Respond to your enquiry and provide requested services
• Prepare quotes, proposals and service agreements
• Communicate with you about your project
• Comply with our legal obligations

We will not use your personal information for direct marketing purposes without your consent, and you may opt out at any time.

5. Disclosure of your information

We do not sell, rent or trade your personal information. We may disclose your information to trusted third parties where necessary to deliver our services (for example, subcontractors, suppliers or professional advisers), or where required by law.

We use Australian-based service providers where practical. Some of our software providers (for example, website hosting, cloud storage and accounting software) may store data on servers outside Australia. We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles.

6. Storage, security and retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored securely and access is limited to authorised personnel.

We keep enquiry information for as long as needed to respond to you and meet our legal and tax obligations (generally up to 7 years for project records), then securely delete or de-identify it.

7. Access and correction

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete or out of date. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

8. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Website and cookies

Our website uses essential cookies and may load fonts or assets from third parties (such as Google Fonts), which can collect technical data like your IP address. We don't use cookies to build marketing profiles. You can configure your browser to refuse cookies, though some features of the site may not function as intended.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update noted above.

11. Contact us

For privacy-related enquiries, access requests or complaints, please contact:

Nook Pools & Spas
NSW, Australia
Phone: 0481 144912
Or use our enquiry form.

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